Funding Pips Contact Information
Funding Pips offers prop trading programs starting from $5K to $100K accounts with up to 100% profit share.
At Funding Pips, a leading proprietary trading firm in India, we value open communication and strive to provide our traders with exceptional support and assistance. Whether you have inquiries about our evaluation challenges, funded trading accounts, or any other aspect of our services, our dedicated team is here to help. This article outlines various channels through which you can contact us and get the support you need.
Contact Channels
Funding Pips offers multiple contact channels to ensure convenient and efficient communication for our traders:
- Email Support
- Support Email: [email protected]
- General Inquiries: [email protected]
- For prompt and detailed responses, email is recommended for non-urgent inquiries.
- Live Chat
- Access our live chat feature directly from our website by clicking on the chat icon.
- Ideal for quick questions and real-time assistance during regular business hours.
Support Hours
- Live Chat: Monday to Friday, 9:00 AM to 6:00 PM (IST)
- Email Support: Monitored 24/7, with response times varying based on inquiry complexity.
Support Categories
To ensure efficient routing and handling of your inquiries, we kindly request that you provide the following information when contacting us:
- Account Information (if applicable): Provide your Funding Pips account number or email address associated with your account.
- Inquiry Category: Select the appropriate category from the following options:
- Evaluation Challenges
- Funded Trading Accounts
- Payout and Profit Sharing
- Technical Support
- General Inquiries
- Brief Description: Provide a concise description of your inquiry or issue, including any relevant details or screenshots.
Regional Support
For our traders located outside of India, Funding Pips offers regional support through dedicated email addresses and phone numbers. Please refer to our website for the appropriate contact information based on your location.
Self-Help Resources
Before contacting our support team, we encourage you to explore our comprehensive self-help resources, which may provide immediate answers to your queries:
- Knowledge Base: Our online knowledge base contains a wealth of articles, tutorials, and FAQs covering various topics related to our services and trading platforms.
- Video Guides: Our video library offers step-by-step visual guides on account setup, platform navigation, and other common tasks.
- Community Forums: Connect with fellow traders, share insights, and seek advice from our vibrant community forums.
Dedicated Account Managers
In addition to our general support channels, Funding Pips offers dedicated account managers to our funded traders. Each funded trader is assigned a personal account manager who serves as their primary point of contact for all account-related matters.
Your dedicated account manager can assist you with:
- Account setup and configuration
- Payout inquiries and management
- Scaling plan progress and eligibility
- Trading performance analysis and feedback
- Resolving any account-specific issues or concerns
Escalation and Complaint Resolution
While we strive to provide exceptional support and resolve issues promptly, we understand that there may be instances where further escalation or formal complaint resolution is required. In such cases, Funding Pips has established a comprehensive escalation and complaint resolution process:
- Initial Escalation: If you are not satisfied with the response or resolution provided by our support team, you can request to escalate your concern to a supervisor or manager.
- Formal Complaint Submission: If the issue remains unresolved after initial escalation, you can submit a formal complaint through our online complaint submission form or by emailing [email protected].
- Investigation and Response: All formal complaints are thoroughly investigated by our dedicated complaint resolution team. You will receive a written response with our findings and proposed resolution within a specified timeframe.
- Further Escalation: In the event that you are still unsatisfied with the proposed resolution, you can escalate your complaint to higher levels of management or seek assistance from relevant regulatory authorities, if applicable.
Feedback and Continuous Improvement
At Funding Pips, we value feedback from our traders as it helps us continuously improve our services and support processes. We encourage you to share your thoughts, suggestions, and experiences through the following channels:
- Support Satisfaction Surveys: After each support interaction, you may receive a brief satisfaction survey to rate your experience and provide additional feedback.
- Trader Forums: Our community forums provide a platform for you to share feedback, suggestions, and engage in discussions with fellow traders and our support team.
- Social Media: You can also follow our social media channels and interact with us to share your experiences, ideas, or concerns.
Real Trader Feedback
Here are some real trader feedback regarding Funding Pips’ customer support experience:
Feedback |
“The Funding Pips support team is incredibly responsive and knowledgeable. They promptly addressed my queries and provided clear guidance, allowing me to focus on my trading activities.” – Trader A |
“I appreciate the multiple contact channels offered by Funding Pips. Being able to reach out via live chat or phone support has been invaluable when I need immediate assistance.” – Trader B |
“The self-help resources on Funding Pips’ website are a game-changer. I’ve been able to find answers to many of my questions without having to contact support directly, saving time and effort.” – Trader C |
FAQ
While our support team can provide general guidance and clarify our rules and procedures, we do not offer personalized trading advice or strategy recommendations to ensure fair and ethical practices.
Response times vary based on the contact channel and the complexity of your inquiry. Live chat and phone support typically offer immediate assistance during business hours, while email responses may take longer depending on the volume of inquiries.
No, there are no additional charges for contacting our support team. We provide free and comprehensive support to all our traders as part of our commitment to exceptional customer service.